Operational Excellence/Quality Manager - Healthcare Domain - R2R/P2P&O2C

Job Description

Level - CL7 (Equivalent to AVP and known as GM Earlier)

Role - Reports to Site Quality Head

Job location-Chennai

Domain : Health Care (R2R/P2P & O2C)

Exp- 10 to 14 years of relevant experience and 14-18 yrs of overall experience

Eligibility Criteria:-

1. Certified Master Black Belt - Must be an expert in Lean Methodology and Digital Transformation / Business Transformation / Robotic Automation with significant value delivered through projects.

2. Preferred - Over 40 projects in last 2 years.

3. Leadership Level and Qualities.

4. Excellent communication skills.

Mandatory requirements:

- Functional experience - Drive improvement initiatives through teams

- Experience on driving automation projects. (preferably not limiting to opportunity identification)

- Domain knowledge is an added advantage - Health Care ( R2R, P2P & O2C)

- Team leading experience

- Leadership presence

- Preferred Skills

- Six Sigma Master Black Belt with good knowledge of Lean practices

- Strong Knowledge of Quality Principles and Techniques essential

- Needs to have worked in a BPO - Operational Excellence (or similar) function

- Certification in Lean and other quality practices added advantage

- Strong communication and presentation skills

- Position Objectives

- Drive Improvement projects on processes to improve

- Productivity

- Improve SLA performance

- Interact with client/ internal stakeholders to drive and influence improvement objectives

- Lead global projects in OE

- People manager for a team

- Drives the OE program for a client/ clients in a site/ across sites

- Acts as a mentor to Six Sigma and Lean projects for his influence

Apoorva Singh
Mob:708114414