Operational Excellence Manager

A LEADING FINANCIAL CONSULTING FIRM LOOKING FOR MANAGER- OPERATIONAL EXCELLENCE.

Position: Manager- Operational Excellence

Exp: 8 to 12 yrs

Location: Hyderabad

IC Role

Job Description:

- Identify, justify and implement cost efficiencies and quality improvement activities through the use of new
and/or enhanced technologies, automation and Lean practices

- Provide strategic direction to new and ongoing projects associated with: organization effectiveness, core
capabilities development and process improvement

- Maintain and review scorecard on a periodic basis; Assume overall accountability of forecasting,
availability, utilization and headcount metrics. Partner with internal departments (e.g., finance, controllers,
service lines) to provide detailed reporting and analysis

- Ensure adherence to key performance indicators/SLAs; Perform corrective action planning and develop
performance improvement plans where performance does not meet benchmarks

- Consult with senior leaders in the organization to identify key stakeholder requirements and build resource
deployment/staffing strategy for India organization

- Ensure regular availability of resources for deployment in existing and upcoming talent/business needs

- Act in a consultative and project management role to COE and leadership to define and implement program
delivery

- Lead the team that provides project management support functions and administrative support to project
managers

- Lead continuous improvement initiatives in both new and existing processes

- Lead cross-functional process improvement DMAIC (Define, Measure, Analyze, Improve, Control) projects
and rapid improvement events (Kaizen), including identifying and managing resources, selection of and
training on Lean and/or Six Sigma, process mapping, documentation and rollout of improved processes

- Lead efforts to assess the needs and satisfaction of customers; Assume accountability for monitoring
quality and ensuring continuity of successful services to customers

- Lead the teams that will manage the communications templates and technology enabled solutions for all
processes

- Ensure standardized communication across to ensure consistency in information flow

- Establish and monitor internal and external governance structures to enable executive status reporting,
issue management, risk planning and identification of opportunities for improvement

- Reinforce global and standardized policies, processes, and technology for service delivery to increase
operational effectiveness and efficiency

- Provide direct reports with leadership, direction, and coaching to achieve work objectives and improve
performance and skills

- Develop others, improving their skills/capabilities; support the diverse contributions of others; engage others.

Contact Details:
Dipa Rani
Live Connections
dipa@livecjobs.com
04044446852