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14/03 Nayna Khandare
Senior Account Lead at Randstad India

Views:1890 Applications:532 Rec. Actions:Recruiter Actions:19

Operation Manager - Global Transformation & Process Management - Shared Service Centre (12-16 yrs)

Bangalore Job Code: 808680

Position Purpose :

- The incumbent will be responsible for Global Transformation & Process Management (GTPM) function within the Shared Service Center Bengaluru.

- S/he will lead teams that ensure the seamless execution of the governance, transformation and cross-functional mandate on site level.

Key Tasks & Responsibilities :

- Lead the teams that ensure the execution of the governance, transformation and cross-functional mandate at site level.

- Deliver results with expected level of compliance, speed, quality and cost.

- Drive and foster talent development.

- Gain commitment to the implementation of continuous improvement initiatives.

- Host GTPM functions on SSCDN-level if necessary.

- Ensure that major new directives are translated into measurable goals and individual performance expectations.

Qualifications & Competencies :

- University degree in Business Administration or comparable professional education.

- 12- 15 years of work excluding min 3-5 years of experience of managerial experience.

- Strong understanding of business, system and process needs.

- Proven experience in leading and developing people.

- Proficiency in Change Management and Change communication.

- Experience in working in a service-driven, customer-focused environment, communicative nature.

- IT saviness and digital mindset would be beneficial.

- Strong communication skills.

Experience : 12 to 15 years

Women-friendly workplace:

Maternity and Paternity Benefits

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