OotdOotn - Strategic Account Manager

The Role

OotdOotn is a luxury fashion company on a mission to make our clients & consumers successful.

OotdOotn is expanding its team faster and we're inviting you to work in our sales and marketing department. We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

- Manage our key accounts portfolio

- Achieve assigned strategic account objectives

- Establish strong, long-term client relationships

- Communicate with major clients on a regular basis and respond to specific queries

- Suggest solutions and innovative ideas to meet client needs

- Handle complaints and problems in a timely and effective manner

- Act as the liaison between key customers and internal teams

- Identify and approach new potential strategic customers

- Monitor sales performance metrics

- Prepare monthly, quarterly and annual reports and forecasts

Requirements

- Proven work experience as a Strategic account manager or Key account manager

- Solid sales experience in B2B environment

- Hands on experience with CRM software and Account management systems

- Understanding of sales performance metrics

- An ability to address customer requests in a timely manner

- Excellent communication and interpersonal skills with an aptitude for building strong client relationships

- Strong negotiation skills with a problem-solving attitude

- Availability to travel as needed

- Degree in Sales, Business Administration or relevant field