Onsite Coordinator - IT Services

Onsite Coordinator,London

- Work with customers to understand business priorities and road-map with existing customers and communicate with offshore team to ensure offshore align with customer priorities

- Work with customers to understand any pain point areas and propose solutions/capabilities

- Work with customers to understand business requirements and propose solutions available in the company

- Present IT Services capabilities to prospective customers and provide demos of our products/solutions

- Transfer requirements to offshore team members and resolve queries if any

- Coordinate with offshore and customer for on-time delivery

- Onsite Accounts Management

- Works well independently of direct supervision

- Possesses excellent communications, organizational and problem solving skills

- Mine existing accounts for new opportunities

- Client expectation management, Scope and requirement management

- Daily and weekly reports to offshore

Following Key competencies are expected for a Accounts Manager :

- Critical thinking and problem solving skills

- Planning and organizing

- Decision-making

- Communication skills

- Influencing and leading

- Delegation

- Team work

- Negotiation

- Conflict management

- Adaptability

- Stress tolerance