HR Growth Catalyst at OnlineSales.ai
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OnlineSales.ai - Client Account Manager (1-5 yrs)
We are looking for a Client Account Manager professional with a minimum of 1 year of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.
- An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients.
- He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.
- He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.
- We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself.
Responsibilities :
- Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
- Resolving escalations and optimizing deployment.
- Developing a complete understanding of key account needs by the client's mapping.
- Managing communications between key clients and internal teams.
- Strategic monetization planning to improve clients- results.
- Negotiating contracts with the client and establishing a timeline of performance
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams.
- Analyzing client data to provide customer relationship management
Qualifications & Skills :
- 1-5 years of Partner/Client handling experience in Enterprise Product based company
- BE/B.Tech or an MBA degree from Top Tier College.
- A startup mentality with a bias to action and the ability to flex in a fast-paced environment.
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences.
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
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