Upgrade to Pro Member
Online Reputation Manager - BFS/Education (6-15 yrs)
Role :
The ORM Manager would be responsible for the performance of the ORM Listening and Engagement teams. He/She would be responsible for all deliverables and process adherence as well as detailed periodic reports to be generated.
KEY RESPONSIBILITIES :
- Monitor and review user comments, suggestions, feedback and complaints across all online platforms including social media and review websites
- Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience
- Promptly respond to both negative and positive comments & feedback within the best possible turnaround time
- Work closely with the Operations team to help resolve customer complaints and queries.
- Monitor, track, analyse and report on feedback and online reviews
- Create and publish periodic reports on various metrics, data points and insights pertinent to ORM
- Handle partner relationships with various review platforms & websites
- Work closely with Social team to enhance positive sentiment for the brand on social media
DESIRED CANDIDATE :
- Relevant experience for 6+ years in ORM
- Experience in handling a 8-10 member team
- Excellent verbal and written communication skills
- Excellent interpersonal and communication skills
- Hands on experience with social media platforms & ORM Tools
- Attention to detail, critical-thinker and problem-solver
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
