- Act as CX Champion and understand customer needs & expectations through quantitative and qualitative analysis and optimize the customer experience across LOB - Work with internal stakeholders & clients to build Business Strategy, Business Case, As-Is to To-be Customer Journey & Business Models, front-end CRM Strategy across -Marketing, Sales, eCommerce & Customer Service Touchpoints, Digital Transformation Roadmaps. - Driving detailed NPS analytics to gain meaningful data insights that help in identifying customer pain points in the claim journey - Perform ambiguous tasks without guidance and support and have the ability to suggest actions without having all the information - Keep abreast of any latest technology and industry trends, and any updates in statutory rulings that may impact Customer experience - Takes proactive and constructive action at work with little or no direction from others and displays responsibility for problems, initiatives and tasks that lie within the domain of own role

Mumbai

OneAssist - Assistant Manager/Deputy Manager - Customer Experience 

OneAssist - Assistant Manager/Deputy Manager - Customer Experience  ,Job Description for OneAssist - Assistant Manager/Deputy Manager - Customer Experience  in OneAssist Consumer Solutions Pvt Ltd in  Mumbai for (2-5) years of experience. Apply Now!

Job Description for OneAssist - Assistant Manager/Deputy Manager - Customer Experience  in OneAssist Consumer Solutions Pvt Ltd in  Mumbai for (2-5) years of experience. Apply Now!