One Apollo Digital - CRM Functional Consultant

- Experience in client interaction and requirement gathering in a B2C setup

- Hands on experience in Customer Service, Process Mapping, Customer Experience Management or CRM Implementation

- Exposure to Data Modelling Implementation

- Preference for candidates who have Customer Service or Customer Operations experience as their prime responsibility

- Loyalty Management will be a big plus

Customer Engagement

- To develop & implement the roadmap for all Customer DB Management activities of customer lifecycle management.

- To develop CRM Modules to engage customers & measure their effectiveness.

- To strategize, develop and implement for Loyalty engagement activities

Product Development

- To strategize development platform of Apollo View CRM Module: structure, design, customer experience management.

- To be aware of all the Customer Service Channel and Service Fulfilment entities across Apollo group

- To develop, strategize & own the new development in the CRM Module for Customer Engagement

Market Research

- To undertake market research as and when required on the customer engagement

Desired Candidate Profile

- Should have knowledge on MS Dynamics 365

- Should be clear in thinking, be logical, be result oriented, reliable, systematic organised and meticulous

Work Week: Mon-Sat(2nd and 4th Sat off)

Company Profile:

Apollo Hospitals Enterprise Ltd (One Apollo Digital)

One Apollo Digital is integrating all Group Cos. of Apollo to project a unified front to customers & to manage the Life cycle of customers through CRM... Initially, it is being launched with a loyalty program along with an app followed by Cross Business Service Offerings & Unification of all Customer Interfacing touch points.