Onboarding Manager - IT

Working days: 5

What's the opportunity?

We are looking for experienced Customer Onboarding implementation specialist, to onboard customers and provide enterprise level technical support to our customers. Onboarding specialists will understand customer requirements and provide consultative seamless experience. To be successful in the role you will work on integrating the Company's products with customer's technology stack and product ecosystem. A prior experience in customer support/implementation roles in a SaaS business is mandatory.

What Skills do I Need?

- Hands-on experience in implementation of any products related to video conferencing, chatbots, marketing automation tools or technical helpdesk with a overall experience of 5-7 years and minimum 2-3 years of working in b2b saas organization is mandatory.

- Candidate should have worked in client-facing roles that involve Product demonstrations, meetings, and must have customer empathy.

- Must be comfortable taking video calls and collaborating with internal teams

- Ability to perform under pressure and deadlines

- Good email & oral communication skills and problem solving skills

- Hands-on experience of CRM tools, Excel and Powerpoint, Project management tools

What will I be Doing?

- Provide product training to customers and work directly with them, typically in their first 30-60 days to ensure a smooth and successful transition.

- Researching, diagnosing, troubleshooting and resolving customer issues

- Prepare Scope of Work, project plans, integration documents etc and get them signed off by customers.

- Provide detailed account walkthroughs and assist new customers by educating them and answering any follow-up questions

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Ensure proper recording and closure of all issues

- Prepare accurate and timely reports

- Document knowledge in the form of knowledge base tech notes and articles

Why should I join Superpro.ai?

- Work as part of the core team and experience the aspects of growing a business exponentially.

- Get ESOPs as part of the compensation package.

- You'll have room to grow- your way!

- Work flexible hours, and get paid for using coworking spaces and getting home-office materials.

- Be a part of monthly afterworks and quarterly team meetups and team offsites twice a year to hills, forests, or beaches.