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17/04 Radha
Head HR at Omnicuris

Views:434 Applications:155 Rec. Actions:Recruiter Actions:91

Omnicuris - General Manager - Business Operations (2-6 yrs)

Any Location Job Code: 817048

Job Description :


- Develop philosophies of customer experience, design and execute the best customer experience strategy.

- Responsible for the end to end customer experience and processes related to the new business across pan India.

- Deep dive in customer data to find out process gaps and improve the broken experiences.

- Drive customer experience improvement initiatives across India by diving deep in voice of customer & via customer journey mapping.

- Effectively manage customer expectations and resolve conflicts that balance client and company needs.


- Drive team to manage large programs, dependencies and bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints.

- Develop processes to effectively maintain and disseminate project information to stakeholders.

- Be successful in a delivery focused environment and determine the right processes to make the team successful.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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