Omnicuris - Account Manager - B2B Segment

- Omnicuris Healthcare, India's Largest and first of its kind Continuous Medical Education Platform(CME) is an Impact driven organisation which provides an online CME Platform for doctors to continuously stay updated on top of latest medical updates as well as earn mandatory cme credits from regulatory bodies. We are reshaping the way medical education is delivered in India.Having pioneered this concept in India with various state governments, medical associations, councils and medical institutes, Omnicuris provides a comprehensive online platform for a doctor that is credible, accessible and convenient to keep the busy doctors abreast of the latest advancements in medicine. In its short span since inception, Omnicuris enjoys a high reputation for its impactful work from medical institutes, medical associations, regulatory bodies and governments as being a coursera for doctors.

- We are ready to start accelerating our revenue growth and we are looking for an enthusiastic manager to help drive that growth! Reporting to the CEO, role will be responsible for strengthening existing business relationships, serving existing customers, and generating new customers. If you enjoy relationship building, closing deals, and working in an open and creative environment and demonstrate a strong sense of initiative then this role with Omnicuris is the right fit for you!

Find us on www.omnicuris.com

ROLES AND RESPONSIBILITIES:

- Single point of contact for B2B clients all along the subscription lifecycle, starting from on-boarding to exit.

- Active listening and reading-between-the-lines to identify and prevent customer churns

- B2B Process demanding Account Management

- Phone and email etiquettes to effectively address client queries and provide effective resolution

- Will involve sales and building customer relationships to identify possible opportunities of Upsells/Referrals.

- Interacting with customers, understanding their pain points and delivering customized solutions.

- Coordinate internal resources and third parties/vendors for the flawless execution of projects.

- Ensure that all projects are delivered on-time, within scope and within budget

- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

- Develop a detailed project plan to monitor and track progress

- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques

ELIGIBILITY:

- Graduate in any domain,(B.Tech/MBA)

- 1-4 years of relevant experience in account management/client handling/ Project Management.

- Strong interpersonal skills and conflict resolution ability.

- Good communication skills

- Extremely strong networking skills.