OLX - Project Manager - Salesforce - IIT/NIT/BITS

Designation: Project Manager - Salesforce

The Role

To support operations in the planning, implementation and successful closing of our Salesforce projects, as well as internal projects and daily management. This person will have a disciplined approach to managing business users, planning, organizing and scheduling resources, great attention to detail, and an understanding of the importance of process fulfillment.

Responsibilities:

- Oversee and take responsibility for the successful completion and timeliness of Salesforce projects within set budget

- Create and maintain project plans inclusive of communication matrix, responsibility matrix, schedule and budget

- Lead business and functional requirements definition and prioritization of requirements

- Create detailed Business Requirement Documents to match internal stakeholder requirements

- Manage the project plan and report any risks to Management

- Maintain project status and updates in a project management tool

- Secure stakeholder signoff for each delivery phase

- Manage expectations and maintain communication throughout the course of the project

- Assist Executive Leadership in continuous improvement activities and operational analytic reporting

- Prepare reports for management regarding the status of projects and address issues/concerns when appropriate

- Work with business users to set up a training plan and reviewing the training documentation in line the project documentation

- Facilitate and drive process flow analysis and process redesign along with vendor team

- Participate and support in user acceptance testing efforts as needed including issue tracking and appropriately managing those issues against project scope and timeline

Requirements:

- Minimum of 2-3 years- experience managing the project delivery of CRM implementations within a consulting environment, preferably Salesforce.com implementations

- Must have Sales and Service Cloud certifications

- Experience in professional services/consulting organization

- Experience in Waterfall and Agile approaches to project management

- Experience managing multiple projects at one time (including but not limited to: implementations, upgrades, and new installations)

- Strong time management skills as you- ll have multiple priorities to focus on in a week that often changes based on client demands

- The ability to be self-directed and work in an ambiguous and dynamic environment

- Demonstration of good judgment; ability to know when to listen vs. ask questions

- Strong work ethic and the ability to work autonomously

- Exceptional written and verbal communication

- Bachelor's degree is preferred; MBA or other advanced degree is a plus