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11/04 Sheena Yadav
Talent Acquisition at Olx - CashMyCar

Views:4244 Applications:693 Rec. Actions:Recruiter Actions:46

OLX - Lead - Process Improvement & Operations (7-12 yrs)

Gurgaon/Gurugram Job Code: 685946

Location : Gurgaon

Exp : 7 years - 12 years

Institutes : MBA from reputed B-Schools only

Target companies : E-Commerce/Big4

Title : Lead - Process Improvement and Operations

Responsibilities :

- Lead a team of 70-100 direct and indirect reportees and own their performance

- Define and implement processes across customer touch points - outbound and inbound calling, chat, email and social media.

- Develop and implement fact-based strategic and tactical insights to bring in performance improvements

- Provide thought leadership internally

- Be the key stakeholder in improving business operations and optimize top of the lead funnel

- Liaison with city, product, process, BI and vendor teams for executing process improvement elements that require support from respective teams

Work Experience:

a. 5+ years of post-MBA experience

b. Hands-on experience in defining and implementing processes

c. Must have led a team

- Proven track record of exceptional performance, high productivity and meeting deadlines

- Exceptional communicator and presenter

- Excellent networking and interpersonal skills; high degree of emotional intelligence

What will you need to be successful in this role?

- Excels in devising and implementing strategies to ensure over achieving of numbers across service lines, geographies, and verticals.

- Ability to be autonomously productive in an unstructured environment with little oversight from senior management

- Analytical Thinking - ability to perform detailed, quantitative and qualitative analysis. Synthesize and present insights and recommendations from data.

- Ability to influence partners and internal stakeholders at varying levels (from business heads to tele-calling executives) to support business goals

- Structured approach to problem solving and ability to perform root cause analysis of problems

- Challenges the status quo with rational logical arguments

- Creative and innovative thinker, with strong self-discipline and time management skills

- Honey badger attitude with a proven track-record of getting things done

- Clear and concise communication

- Some degree of proficiency in building and thinking through process maps

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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