Oliveboard - Head - Inside Sales

Oliveboard is one of the fastest growing ed-tech start-ups in India with a base of over 9 million users across all 28 States and 2000+ cities & towns of India. It is a learning & practice platform for premier entrance exams. We are passionate about delivering a more data-driven form of learning where students can learn through videos and live classes while taking various kinds of practice tests anytime and on any device. Oliveboard's adaptive platform provides complete practice for an exam- Mock Tests, Sectional Tests, Adaptive Tests, Group Study Games along with Conceptual Videos & Lessons - all on one intelligent platform that continuously provides targeted recommendations on weak areas.

Location: Bangalore (In Office Job)

Key Responsibilities:

- Lead, manage and motivate the Inside Sales team including hiring, performance management, mentoring, coaching the team.

- Monitor sales metrics and manage the entire end to end inside sales administration process outbound calls, inbound calls, chat and emails.

- Provide the team with a vision and objectives; manage key performance indicators.

- Achieve specific weekly, monthly, quarterly, and annual goals while building a high-performance team.

- Must be a team player with the ability to work with the team as well as independently, prioritize tasks, and meet targets/deadlines.

- Possess sound knowledge and understanding of consumer behavior and expertise at creating needs.

- Strong stakeholder management in dealing with category, marketing, and operations teams.

- Effective coaching and mentoring and providing real time feedback on improvements to the team is the key to this role.

Requirements:

- Graduate/Postgraduate with a minimum of 4+ years of work experience with proven leadership skills.

- Should have excellent communication skills in English and Hindi.

- Any other regional language expertise is a plus.

- Good knowledge of managing CRM tools, analyzing data, and expert in preparing reports.

- Analytical, with a strong focus on critical thinking, problem-solving ability, well organized and adaptable with a flexible approach.

- Proven ability in goal setting, mentoring, and influencing the team.