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Manager - Talent Acquisition at Ola Cabs
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OlaCabs - Senior Manager - International Process - Contact Centre/Customer Service (5-12 yrs)
Job Responsibilities:
- Responsible for Ola's International Care operations which is growing multiple folds
- Lead & Guide a team of Operation Managers & Team Leaders managing voice, e-mail, chat process and social media platforms for multiple line of businesses in multiple geographies
- Work closely with stakeholders
- Internal Stakeholders - Product, Tech & Business
- External Stakeholders - Vendor (Efficiency, Productivity, Customer Experience & Driver Experience, Critical Escalations, RCA)
- Work closely with Vendor by keeping regular and intact communication with Vendor about process performance, critical aspects and provide resolution
- Manage Vendor with span of more than 500 employees
- Aid in developing skills of Operations Managers & Team Leaders
Minimum Skills:
- Bachelor's degree or MBA
- Hard - core Vendor Management experience in Contact Centre/ BPO/ Customer Care Support/ Customer Service Support/ Tech Support
- 5+ years of prior professional experience in managing Vendor with international presence majorly in Australia, New Zealand & UK
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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