About Us: Founded in Jan 2011 by IIT Bombay alumni Bhavish Aggarwal and Ankit Bhati, Ola (formerly Olacabs), is India's most popular mobile app for personal transportation. Ola integrates city transportation for customers and driver partners onto a mobile technology platform ensuring convenient, transparent and quick service fulfillment. Ola is committed to its mission of building mobility for a billion people. Using the Ola mobile app, users across 110 cities can book from over 6,00,000 vehicles across cabs, auto-rickshaws and taxis. Ola has also introduced a range of shared mobility services on its platform like Ola Shuttle and Ola Share for commute and ride-sharing respectively. The app is available on Windows, Android and iOS platforms.   Roles and Responsibilities   Customer Experience:  - Building processes and metrics for quality control  - Plan and implement Quality Audit calendar, related documents and communication  - Analyze Quality Audit ratings and build city wide plans with Supply Manager to improve quality  Partner Experience:  - Ensure high quality of supply through audit and action plans  - Identify gaps in quality assurance processes and implement changes  - Conduct periodic audits of the internal processes at the city level, identify gaps and work with Central Process Excellence team to refine processes  People & Culture:  - Ensure good driver experience through smooth and transparent process  - Gather and analyze feedback with driver partners on ease and fairness of process and refine processes accordingly  Innovation:  Experience & Skills :  - People Management Skills  - Passion to explore in a chaotic startup environment.  - Excellent communication skills, Ability to do multi-tasking and deal with multi stakeholders.   KRAs:  - Process Excellence metrics  - QA audit ratings  Qualifications - MBA/Full time Engineering

Mumbai

OlaCabs - Quality Manager 

OlaCabs - Quality Manager  ,Job Description for OlaCabs - Quality Manager  in Ola Cabs in  Mumbai for (7-10) years of experience. Apply Now!

Job Description for OlaCabs - Quality Manager  in Ola Cabs in  Mumbai for (7-10) years of experience. Apply Now!