OlaCabs - Associate Director - Operations - OlaMoney - IIT/NIT/BITS/IIM/FMS/MDI

Business Unit: Ola Financial Services

Role : Associate Director - Operations

Department : Insurance

Location: Bangalore

Reporting Structure: Role directly reports to Positions that report to this role - Head of Insurance Business

About the Company:

OlaMoney is one of the fastest-growing Fintech companies in India with an active customer base of 27 million+ customers. It is reinventing and fundamentally simplifying the customer experience for various financial products.

OlaMoney started as a wallet service provider as part of the larger Ola group but is now present in 3 additional verticals: Postpaid, Credit Card, and Insurance. Some of our key highlights are: -

OlaMoney is India's largest postpaid/ pay later services provider. OlaMoney postpaid on Ola is 2.5X bigger than the OlaMoney wallet.

OlaMoney is the worlds largest micro-insurer and facilitates sales of over 20M policies to customers every month

OlaMoney SBI Credit Card is the most rewarding travel credit card and the first of its kind digitally.

Program Management Team, Operations Team

Qualification: 

MBA - Should be only from premier Engineering/B-School.

Key Roles/Responsibilities:

- Lead sales operations team, manage day-to-day operations, and focus on delivering core metrics of sales conversion and quality.

- Plan, assign, and direct work to TL, QA, Trainer and periodically review progress on the same proactively

- Drive performance by leading a team of 40 to 60 team members and be able to supervise, monitor and groom support staff for leadership roles

- Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness

- Respond in a timely and effective manner to all internal communications

- Provide help to management, including hiring and training, and keeps management updated on team performance

- Drive team performance as per business objectives & strive for higher targets on time to time basis

- Report as per requirements, suggest changes in approach in KPI, SLA measurement

- Actively involve in sales process improvement and product pilots; Suggest changes required in product to improve process performance i.e AHT reduction, % sales conversion, Reduction in acquisition cost, % conversion

- Manage relationship with external partners to run operations on a daily basis

Experience & Skills Required

- Excellent communication, presentation skills & people management skills required

- Min 10+ years of experience in Telesales activity and min 5+ yrs experience managing team of 50+ directly/indirectly

- Experience in selling Insurance or Financial Services products

- Proficiency in dialer management, SMS, IVR, App push driven passive lead generation campaign

- Excellent convincing and negotiation skills.

- Experience in building & streamlining processes

- Basic computer skills Excel, PowerPoint, Word

- Multi linguistic with knowledge of Kannada, Telugu, Tamil, Hindi, English etc is preferable