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Associate Director - Talent Acquisition at Ola Group
Views:3415 Applications:772 Rec. Actions:Recruiter Actions:52
OLA - Senior Director - Operations & Customer Experience (16-26 yrs)
Input Metrics/KRAs:
- Manage Pan India operations for the vehicle commerce business of Ola.
- Drive Enhanced Customer Experience and ensure maximisation of CSAT score
- Ensure operational excellence in all customer touchpoints and internal systems
- Manage the entire Sales Process for the business including retail experience center operations
- Create and Manage RTO network operations for all the regions
- Ensure process adherence and excellence at all times
Key Leadership skills to be assessed:
- Business & Financial Acumen
- Self Directional & Bias for Action
- Team and Stakeholder Management
- Crisis Management
- Analytical
- Program and Project Management
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