Program Manager - IT Process Excellence

Description :

Overview : Looking for a Process Manager who will support us in implementing key ITIL practices across the organization. The candidate will have to hand-hold teams during the change and ensure adherence.

Roles & Responsibilities :

- Ensure that ITIL aligned processes are in place for each of the practices: Change, Release, Incident, Problem, Demand.

- Create anomaly reports Track adherence and highlight any gaps

- Conduct regular training and refresher new on the process and handhold where necessary

- Align stakeholders through your ownership and communication skills

- Constantly question the existing process for further improvement

Experience & Qualifications :

- At least 2 years experience as Incident/Problem/Change/Release/Deployment Manager Independently played a Consultant Role on ITIL core practices

- The candidate must be ITIL Certified Experience in setting up ITIL practices and Quality Management System within organization Experience in preparing SOPs in the above areas or for SDM and SVT processes

- Hands on experience with tools such as ServiceNow, Remedy, JIRA, Azure DevOps. Brownie points if you have set up the practice using such applications.

- Good understanding of Infrastructure, Event management, Demand Management and Configuration Management

- Experience working with multiple-functions and teams in driving implementation/adherence Good understanding of agile and scrum framework.

- Exposure to Development and Testing practices Diversified domain experience including Travel/Transportation Can set up reporting to leadership on implementation/compliance.

- Excellent communication skills

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