OLA ELectric - Services Manager - After Sales

Designation: Manager Services

Level: manager

Location: Bangalore

- Design and execute after-sales strategies to ensure customer satisfaction and minimise customer complaints

- Execute & manage the entire after sales service of the company keeping digital first & consumer first philosophy at the core

- Coordinate with R&D and Production Teams to resolve product issues and ensure local norms compliance

- Lead a team of After Sales Executives to meet the relevant targets

- Design and develop spare parts catalogues for our products, manuals & all relevant literature.

- Collect, analyse and prepare data for daily, monthly, quarterly and yearly reports

- Stay informed about competitors and trends to identify product/process improvement requirements

- Recruit, train and supervise staff

- Manage relationships with key vendors

- Improve operational management systems, processes and best practices