OLA ELectric - Service Operations Leader - After Sales

Location: Bangalore

Job Summary: Responsible for country level service organization performance

Roles & Responsibilities-

- Execute & manage the entire after sales service and spares operations of the company keeping digital first & consumer first philosophy at the core

- Implement after-sales strategies to ensure customer satisfaction and minimize customer complaints

- Manage & monitor service vendor performance

- Manage and optimize 'Cost of Service' at overall level

- Monitor customer’s liking & disliking around value proposition, service offerings and vehicle performance and achieve targeted customer satisfaction

- Coordinate with R&D, Quality and Production Teams to resolve product issues and ensure local norms compliance

- Lead a team of After Sales Executives to meet the relevant targets

- Reduce customer escalations on service

- Collect, analyse and prepare data for daily, monthly, quarterly and yearly reports

- Stay informed about competitors and trends to identify product/process improvement requirements

- Recruit, train and supervise staff

- Improve operational management systems, processes and best practices

Requirements-

- 10-13 years of experience in service operations

- Must have worked in the 2W / Auto industry

- EV experience is good to have

- Willing to travel / no location constraints

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