06/12 Sonam Choudhary
Assistant Manager - Talent Acquisition at Ola

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Ola Cabs - Senior Manager/Associate Director - Vendor Operations Head (10-15 yrs) Premium

Bangalore Job Code: 641702

Roles & responsibilities - 

- Create the outsourcing strategy for care operations.

- Evaluate and score various possible partners for best fit for Ola's needs.

- Create the core agreement and commercial structure.

- Lead program management for transition.

- Set up and lead governance for the relationship.

- Manage the invoicing and payments process.

- Look for innovative commercial structures that result in win-win outcomes for both parties.

- Good to have - lead the central training and quality teams from the point of view of governance in those areas.

Qualifications and skills required - 

- Bachelor's degree with 10-15 years of relevant experience in the e-commerce industry and having extensive experience in vendor operations.

- Should have been deeply involved in the process of transition / outsourcing contact center teams and ensuring it continues to be business as usual.

- Prior experience of having carried out new vendor identification activities, conducted detailed commercial negotiations and negotiated on contracts.

- Should have experience with managing engagements across multiple locations.

- Should be able to identify and define metrics for success with new vendors and ensure ROI for the company.

- High level of attention to detail and clarity of thought.

- Excellent communication skills and ability to articulate thoughts crisply.

- Should have managed multiple internal and external stakeholders.

- Should be able to develop good governance metrics which continually measures the health of the engagement and ensure that potential issues are addressed proactively.

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