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Talent Acquisition at ANI technologies
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Ola Cabs - Program Manager - Asset Finance (4-6 yrs)
Job Summary:
The program manager is the sole owner of the process and metrics conceptualizing, implementations and improvements. End-to-End Ownership of the P&L for the individual operations. Documentation of learnings to reutilise in the new process building at a fast paced environment.
About Role:
1. Design & build process for Ola financial process, execute the process with team, Define SLA & KPI for the same
2. Continuously strive for process improvement I.e cost effectiveness, increase in output nos, productivity and quality
3. Follow result oriented approach and iterate the process/execution for improving process
4.Take active part in conducting pilots and build sustainable process around learning of pilot
5. Plan and execute project for cost reduction in current process, disruption initiatives
6. Drive team performance as per business objective & strive for higher targets on time to time basis
7. Involve actively in process improvement and product pilots; Suggest changes required in product to improve process performance i.e AHT reduction, % sales conversion, Reduction in acquisition cost, % conversion
8. Work on multiple processes at same time and guide your team members to excel in all process
KPI:
1. CAC
2. Collection ROI
3. NPS, C-SAT, FRT
Experience:
1. No. of years - 4-5 years of relevant experience
2. Type of experience - in project/ program management in a ecommerce, startup, fintech environment
Educational Qualifications:
Must have - Full-time MBA (in Operations preferred), Lean Six Sigma Green Belt Concepts
Good to have - Lean Six Sigma Black Belt Concepts
Key competencies:
1. Data Analysis
2. Stakeholder Management
3. Bias for Action
4. Documentation
5. Taking complete accountability and responsibility and ability to handle situations under pressure
Software/Tools System Exposure:
MS Excel, Powerpoint, JIRA, Word
SQL (Oracle, MySql, Hive) - good to have
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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