Key Roles/Responsibilities 1. Take ownership of the assigned process and work with all relevant stakeholders to meet the business goals 2. Work closely with the product and care teams, understand problems and take ownership of it, conceive a well thought out solution and validate it by testing 3. Share, invite critique and defend your strategies to ensure that targets are met 4. Lead the key account management charter end to end including managing all internal and external stakeholders 5. Build long-term relationships with new and existing customers 6. Develop growth strategies for existing customers, including marketing and promotional campaigns and execute them 7. Ensure customer queries and escalations are resolved within the defined timelines Create robust reporting systems, including dashboards and metrics to measure performance against goals Experience & Skills Required 1. Problem solving skills 2. Understanding of analytics to improve efficiency of processes 3. Strong communication skills - written and verbal 4. Fluent with basic tools like Word, Excel, Powerpoint and CRM tools 5. MBA in sales or marketing from tier I/II schools 6. Proficient in data analysis 7. Project/program management skills for managing internal stakeholders

Bangalore

Ola Cabs - Program Manager 

Ola Cabs - Program Manager  ,Job Description for Ola Cabs - Program Manager  in ANI technologies in  Bangalore for (8-12) years of experience. Apply Now!

Job Description for Ola Cabs - Program Manager  in ANI technologies in  Bangalore for (8-12) years of experience. Apply Now!