Ola Cabs - National Experience Center Head - Sales & Distribution

Job Title National Experience Centre Head Department Sales and Distribution

Position Nature Full Time

Position Type New

Replacement Of (Name) NA Suggestive Grade Director

Experience Range Director(13 to 20 years)

Reporting Structure Head- Sales India

Education Qualification MBA

Certification /Professional Accreditation Required

Job Summary :

- Create and implement policies, processes and procedures of the functioning of the Experience Center to deliver a great customer experience.

Key Result Areas (Accountability & Responsibility of the role) Strategy

- Identify strategic locations for the Experience center across all cities to ensure visibility & walkins of our target customer base.

- Create and implement policies, processes and procedures of the functioning of the Experience Center to deliver a great customer experience.

Experience Center Operations

- Responsibility to create an enjoyable customer experience which exceeds industry standards.

- Maintain consistent Brand standards & experience standards across all experience centers.

- Deliver Test Ride as per the set experience standards.

- Implement & maintain all in house displays.

- Liaise with Marketing to initiate and implement promotional activities within the Centre & outside to increase overall customer footfalls.

- Development of take away material to the customers who visit the store.

- Liaise with the design team to give on ground feedback & actively co-ordinate for any change of design elements.

- Maintain a high client satisfaction rating for all centers & also for all members of each center.

- Ensure all complaints from customers are resolved within the stipulated time

People Management

- Coach, manage and develop the team to optimise performance and meet customer experience standards.

- Set department objectives/KPIs and review and assess on-going performance of direct reports.-

Key Skills Required - Good Brand management experience

- 15+ years of experience in sales/ marketing across industries

- Good analytical skills

- Good stakeholder management skills

Software/Tools/System Exposure

Target Companies

Key Specs / Sample questions to assess the relevance of the candidate