About us:

Founded in Jan 2011 by IIT Bombay alumni Bhavish Aggarwal and Ankit Bhati, Ola (formerly Olacabs), is India's most popular mobile app for personal transportation. Ola integrates city transportation for customers and driver partners onto a mobile technology platform ensuring convenient, transparent, and quick service fulfillment. Ola is committed to its mission of building mobility for a billion people. Using the Ola mobile app, users across 110 cities can book from over 6,00,000 vehicles across cabs, auto-rickshaws, and taxis. Ola has also introduced a range of shared mobility services on its platforms like Ola Shuttle and Ola Share for commute and ride-sharing respectively. The app is available on Windows, Android, and iOS platforms.

Roles and Responsibilities/ KRAs

- This role will support the P&L growth and expansion of the Category, partner with the cross-functional teams to translate the voice of the customer to actionable insights to sharpen our marketing efforts and enhance the customer value proposition.

- Drive invention and improvements to recruit new customers, execute the marketing activation calendar and conceptualize innovations in customer experience, basis consumer needs and convert them into business goals, and drive them to execution through cross-functional stakeholders

- Key responsibilities would include Driving category penetration and growth pan India, Pricing, Supply initiatives, and P&L management

- Drive innovation to gain profitability and volume share pan India

- Set goals for cross-functional projects and liaise with business finance, marketing tech, and supply to execute

- Plan, Own and execute the Top-line and bottom-line numbers for the category

- Own projects with the considerable scope and/or complexity that impact customer experience and OLA's business

- Work with cross-functional teams including Business Finance, Product and Supply Teams to define, drive and launch improvements in the customer experience

- Understand and use customer-facing metrics to guide decision making

- Meet business goals while ensuring a top-notch customer experience

- Possess a deep understanding of all traffic-driving mechanisms (Search, Affiliates, Email, SEO, etc.) and actively engage in the utilization of those channels for the business.

Experience & Skills

- An ability to quickly understand and solve new problems

- Negotiation and conflict management

- Strong interpersonal skills

- Excellent Data Interpretation skills

- High Resilience

- A tactical and strategic track record for delivering data-driven results

- Innovative and people management with an understanding of Competitive Analysis

Qualifications

- MBA - Premier B-schools (mandatory)

- Experience: 7 to 10 years of cross-functional domain experience

- Candidates with prior consulting / strategy/cross-functional program management experience of at least 3 years or in a similar role in the consumer internet industry

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