Ocwen - US Mortgage Servicing Transaction

Ocwen Financial Corporation (“Ocwen”) is the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. Ocwen is publicly traded (NYSE:OCN) and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications. Over the past few years, Ocwen has enjoyed significant growth in its loan servicing portfolio and market capitalization, largely as a result of successfully integrating servicing platforms acquired from large financial institutions.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities, get back on track, and stay in their homes as well as help them address the concerns and complex questions they have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. As an Ocwen employee, you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our customers. The position offers advancement opportunities and a competitive salary

The Senior Manager of Transaction Management will report directly to the Vice President of Loan Servicing. The position calls for the appropriate aptitude to manage staff across various locations as well as multiple functions relating to converting other servicers data to upload into Ocwen’s loan servicing system, indexing by document type imaged mortgage documents into Ocwen’s image viewer and subsequently validating the data uploaded versus the documents received for all newly boarded loans. This position will also manage extracting all relevant data for servicing transfers out of Ocwen as well as all transactional processing required to effectuate a loan modification within Ocwen’s loan servicing system. Finally, this position will manage all data transmissions and communications to and from an entity named Mortgage Electronic Registration (“MERS”) on behalf of Ocwen.

Responsibilities include:

- Main liaison and manager for all servicing transfers

- Maintain policies and procedures for all functions

- Monitor daily production reports to ensure appropriate accuracy levels and turnaround times are met

- Ensure compliance with all regulatory requirements (i.e. RESPA, USAP, Sarbox, etc.)

- Oversee training programs or career development type programs in an effort to build team strength and consistency

- Retain top performers and remove non-performers

- Manage the department’s P&L

- Develop and implement new processes to improve accuracy and efficiency

- Produce monthly Operational Reports for Executive Management

- Present the team’s policies, procedures and production data to clients and rating agencies

Key Result Areas:

- Reduce variable servicing costs per asset by a designated management percentage year over year

- Reduce number of Servicing Transaction Management related customer complaints by a designated management percentage year over year

- Achieve a designated management accuracy rate for loans modified in servicing system

- Achieve the following related to the accurate and timely release of loan information on Ocwen systems and the timelines established by management

- Achieve an average duration between the acquisition date and the boarding date on both a per loan and per transfer basis and an equally weighted basis

- Achieve an average duration between request for modification and processing on the servicing system

- For new loans boarded with images available for indexing, 99% of the loans will have their images indexed at the document level within days of the initial availability date

- For new loans boarded with all necessary images available in the image viewing system, complete loan verification on 99% of the loans within days of the initial availability date

Qualifications:

- This position requires at least 3 years of management experience with a strong background in Mortgage Servicing and or Mortgage Originations.

- The ideal candidate will have the ability to work effectively with global cross-functional teams in a fast-paced environment.

- The candidate must have strong computer skills; specifically MS Excel and Access as well as have the ability to work independently, meet established deadlines and be very detailed orientated and have excellent organizational skills.

- The candidate must also communicate very well both verbally and in writing and have strong presentation skills and have the ability to solve problems.
Excellent communication skills, aggressive follow up skills and superior organizational skills are a must. A bachelor’s degree from an accredited University is required and an MBA is preferred.

- This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans.