Ocwen - Sr Mgr - Collateral Based Solutions

Senior Manager, Collateral Based Solutions

Ocwen Loan Servicing, LLC (NYSE:OCN) is an industry leader in residential and commercial mortgage loan servicing with a 20 plus year track record of success. Headquartered in Atlanta, Georgia, with offices in Florida, Texas and Washington, DC as well as support operations in India and Uruguay, Ocwen has been featured in Time Magazine, National Public Radio, New York Times, and other national publications for our innovation, dynamic growth and ability to successfully help homeowners across the US.

As a leader in loan modifications, we strive to help struggling families meet their financial responsibilities and stay in their homes as well as help them address the concerns and complex questions they may have about their home and mortgage. Helping homeowners is what we do!

Make a difference by working in this dynamic, growing field for one of the most innovative and fastest-growing companies in the mortgage servicing industry. The Customer Care Center is a fast-paced, high-end call center and responsible for resolving early delinquency, addressing customer inquiries and providing outstanding customer service. As a Customer Care Coordinator you will work alongside highly motivated, well-educated peers who share your passion for providing the best possible service to our 600,000 plus customers. The position offers advancement opportunities and a competitive salary plus incentives for the above-average performer.

The Collateral Based Solutions department focuses on pre-foreclosure liquidation solutions to help the borrower exit the property gracefully. The Short Sale and Deed-in-Lieu processing teams review and decision incoming requests to determine whether the short sale is financially beneficial to the investor (the Net Present Value of the short sale). The Senior Manager is responsible for managing all operations, processes, staff development, portfolio performance, policies and procedures within the group. The Senior Manager will lead a team of Managers, Team Leads and Processors within the Processing group of Collateral Based Solutions.

Job Functions

- Establishes and monitors departmental goals to maximize productivity, efficiency and effectiveness

- Oversees creation of Policies and Procedures for department; ensures compliance with regulatory and compliance standards

- Completes regular audits and performance reviews to monitor compliance

- Manages investor, vendor and internal relationships within different functional areas

- Develops and oversees departmental projects and strategies

- Ensures performance-related issues are addressed through corrective action in a timely manner

- Provides leadership and guidance both to leaders and associates within department

Job Qualifications

- College degree required

- 3-5 years management experience required

- Loss Mitigation experience preferred

- Excellent customer service skills

- Proficient math ability

- Excellent presentation skills

- Proficient knowledge and usage of Word and Excel

- Strong interpersonal skills

- Ability to supervise others with emphasis on productivity, quality and team work

- Good organizational and time management skills

- Self-motivated and ability to delegate