Ocwen - Director - Default Servicing

Business Summary:

Ocwen Financial Corporation (NYSE:OCN) is an industry leader in residential and commercial mortgage loan servicing. Ocwen is headquartered in Atlanta, Georgia, with offices in West Palm Beach and Orlando, Florida and Washington, DC and support operations in India and Uruguay. At Ocwen, we make our clients loans worth more by leveraging superior processes, innovative technology and high-quality global human resources.

The Director of Default Servicing will manage a significant portion of the Company’s default servicing practices, processes and procedures for foreclosure and bankruptcy processing in India. This position will report directly to the Senior Vice President of Default Servicing.

The Company is looking to extend its stronghold in the mortgage servicing industry by optimizing its default servicing practices, tools and technologies. As the head of default servicing, this individual will be fully responsible for the strategy and vision required to achieve operational excellence.

This is a highly visible position that will interface with the Company’s leadership and will represent Default Servicing to Clients, Investors and Rating Agencies.

Responsibilities will include:

- Contributing to strategic direction setting and thought leadership to achieve short term and long term goals

- Designing, implementing and managing strategy in conjunction with executive management and investors

- Developing innovative strategies, processes and tools for ensuring the quality and optimal execution of foreclosure and bankruptcy processes

- Completing, developing and implementing comprehensive control reporting to ensure policies, procedures, timelines and external compliance requirements are adhered to and achieved

- Maintaining responsibility for the performance of legal work related to residential foreclosures, bankruptcies and evictions delivered through the attorney network

- Establishing strategies to ensure foreclosure, bankruptcy and eviction processing are completed within investor, insurer as well as state guidelines

- Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo

- Providing operational leadership and oversight to reduce variability and improve efficiencies through automation

Key result areas will include:

- Developing a knowledge base of all foreclosure and bankruptcy requirements along with controls to ensure that state, federal regulatory and statute changes are monitored and incorporated into Default Servicing processes

- Delivering on Service Level Agreement’s and business requirements

- Meeting budget revenue and contribution targets

- Evaluating and resolving high priority or complex problems through statistical analysis

- Maintaining awareness of industry developments in order to evaluate and recommend new procedures or changes to existing procedures

- Establishing a culture of team collaboration, accountability, operational excellence and unwavering commitment to customer service and satisfaction

Experience:

- College degree in Accounting, Business Administration, Finance or other disciplines such as Statistics, Economics or Operations Research (MBA Preferred)

- 5+ years senior level experience in Default Servicing

- Demonstrated success in leading personnel in multiple locations to quality and service standards

- Excellent presentation skills and ability to speak effectively before investors or employees of organization

- Experience in bridging statistical analysis, technology and process optimization

- Ability to deal effectively and communicate with individuals at all levels

- Be able to recognize and act on both departmental and corporate priorities

- Experience in managing a global operation and capacity to travel outside India