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09/08 Swati Sood
Manager at OakNorth

Views:4192 Applications:483 Rec. Actions:Recruiter Actions:0

OakNorth - Director - Delivery - Customer Success (10-18 yrs)

Overseas/International/Singapore Job Code: 730639

About the Position

Strategic leader in onboarding the new clients smoothly and maintaining the accounts successfully in Asia Pacific region.

The role is based in Singapore.

Job Responsibilities:

- Strategically help grow the business in Asia Pacific and assist the clients to get the best experience

- Onboard the clients into ONAI platform smoothly by providing training, demonstration, guidance, etc., to optimize the client experience with cross-functional efforts

- Carry out and maintain clients- success plans and document the procedure to simplify the process

- Keep track of and analyse the clients- usage on the platform and provide the periodic reports to the management team/sales/product team

- Interact with the clients on regular basis to get the clients- feedback and respond to account escalation calls promptly

- Develop the relationship with the clients at different levels

- Connect with the sales team for the new requirements from the clients

- Resolve any issues from the clients in utilizing the platform

- Drive organizational process improvements

Desired Skills :

- Over 10-15 years' experience in financial service company, commercial bank or investment bank in Asia Pacific region

- Proven track record of managing client-oriented projects

- Excellent organizational and communication skills

- Strong managerial, analytical and problem-solving skills, able to work in a cross-functional and multi-national environment

- Adaptability, multitasking and project management skills

- Ability to work effectively under a time-sensitive environment and to take responsibility for the actions of the team

- A hands-on attitude and results-driven mindset, willing/capable to understand the big picture

- One team approach

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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