O2 Spa - Regional Retail Manager - North/South/East/West - IIM/ISB/MDI/FMS

Regional Manager Retail ( North/South/East/west)

- Apply only if you passed out from Tier-1 College.

- Hiring 4 Regional Manager for our Company( North/South/East/West

Responsibilities :

- Tapping Business potential for the Region

Footfall generation :

- Prepares a quarter wise footfall generation activity plan for the outlets Ensures that every outlets gets appropriate support

- Create Outlet/Store business plan in consultation with Cluster Managers and team. Co-ordinate with HO to ensure appropriate support for execution.

Competition Analysis : Analyses the competition information to build up a picture of competition strategy. Identifies emerging opportunities / threats due to competition action. Recommends action to benefit from the emerging trend. Networks with competition staff in the region to better understand the competition environment and validation of numbers / trends.

Business development : Visits & gives final opinion on B/C sites, filters leads from cluster Managers for further development, anchors the relationship with Various Business local representatives.

Franchisee Management :

- Manages the relationship with the franchisee from a business point of view.

- Manage conflicts.

SOP Compliance :

- Monitors the Cluster Manager's and the audit reports. Picks up reoccurring trends at the outlets /stores

Merchandise Management :

- Monitors the ARM reports and the audit reports. Picks up reoccurring trends at the stores

- Monitors the effectiveness of outlets and recommends changes

- Analyze quality of outlet opening, study delay patterns if any.

- Monitor operations & Ensure compliance adherence to Cash management, Stock Management, Cost management, housekeeping, staff attendance. Suggest changes to the process as and when required to ensure 100% compliance.

New Store opening : Design the store launch plan and monitor the launch / opening process. Monitor new store performance with required hand holding for first 3 months.

Understanding Consumer needs :

Information Collection : Monitor CRM registration rates, analyze patterns to ensure high registration rates, consumer behavior to information sharing.

Information Analysis : Suggest ways for better customer service. Give customer insight to the outlets for business improvement at store level. Ensure understanding of consumer trend to the Cluster Manager and outlet teams.

- Develop rapport with top customers

Team Management :

- Recruitment - Hire Cluster Manager & Duty Managers

- Cluster quarterly appraisal/ performance review

- Identify structural issues to motivation

Sales Targets : Sets weekly targets for the Cluster Managers based on the market trend, expectation of monthly business from his region, and ARM views

Spend Budget : Sets the monthly spends budgets for ARMS. Reviews budget vs actual trend and recommends changes.

Training : To decide on training priorities. Prepare modules for training, make a training calendar for implementation