Head Seller Success Our Company : At nurture.farm, we are putting the farmer at the centre of everything we do.We are building a more resilient and sustainable farming ecosystem by reducing risks and improving the quality of life for the farmers and their families through digitization of the farming life cycle, financial inclusion of the farming community, and affordable timely access to products, technologies,advisory and services. We are a technology-led organisation, focused on bringing scalable and sustainable solutions to the farming ecosystem. We are a young entrepreneurial startup that wants to learn, create and adapt every day. We aspire to create a happy and productive workplace for our employees, that embodies respect and transparency in every part of the organisation. About Opportunity : Nurture Retail is looking for a customer-obsessed leader with a desire to make an impact on Nurture B2B Marketplace, by helping Selling Partners grow their business. As the Seller Success head, you will be responsible for helping new Selling Partners to make a good start on marketplaces. The key focus of this role is to set Selling Partners' up for success after listing their products. As a leader of the Seller Success, you will identify the right set of programs for each segment of sellers, develop and deliver a roadmap to help Selling Partners grow through adoption of these programs. You will partner with multiple stakeholders, from category, sales and product teams, in order to deliver key initiatives. - We are looking for a data-driven mindset and demonstrate ability to analyze and interpret topline performance metrics and their downstream impact on business and Selling Partners' experience. She/he should thrive on solving complex problems and protecting Selling Partners' experience, and be able to influence, educate, and drive results in a fast-paced, ambiguous environment. - This is a role that includes interactions with Program and Product teams, therefore requires a strong ability to communicate effectively with a wide variety of stakeholders. She/he should also have strong project management skills with a proven track record of being able to successfully identify opportunity areas, develop plans to address them and execute with strong results. What you'll do : - Build long-term vision and operational plan for the New Seller Success. - Identify seller pain points using VOS, collaborating with local stakeholders, making deep dives - Identify seller segments and the right set of programs for each seller segment - Develop and deliver a roadmap to increase adoption of program recommendations - Lead account manager teams to execute the program adoption strategy - Partner with with various functions to have a deep understanding in the Selling Partner experience and processes - Build communication plans to address the pain points, leveraging existing channels - Measure Improvements and impact of changes, setting-up mechanisms to audit, identify opportunities and perform necessary course corrections where needed. - The three key performance metrics for this role will be (a) # of live sellers, (b) cost per activation and (c) seller satisfaction What you'll need : - Start-up experience and/or mindset with high degree of comfort with ambiguity. Need to be curious, internally motivated self-starter with a - can do- attitude. Should be adept at working in fast paced, unstructured start-up environment - External orientation. A track record of looking outside to identify emerging trends and being able to capitalize on the opportunities they presented - Market understanding of relevant spaces such as SMEs, Growth Hacking, Marketing etc. - Product-mindset. Being able to capture the key customer need and productize technology-driven solution to address it. - 8+ years of experience in the marketplace /e-commerce domain, with at least 3 years of experience Seller success/support - Strong analytical skills to work with data and make data/metric driven decisions, experience in building operational plans - Experience in deriving actionable inputs working backwards from customer pain points - Analytical ability to break down complex problems, and a strong will to get things done and deliver results. - Strong bias for action, highly organized and ability to complete a high volume of tasks and projects with limited guidance and tight deadlines - Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders and levels of leadership

Bangalore

nurture.farm - Head - Seller Success 

nurture.farm - Head - Seller Success  ,Job Description for nurture.farm - Head - Seller Success  in Nurture.Farm in  Bangalore for (8-10) years of experience. Apply Now!

Job Description for nurture.farm - Head - Seller Success  in Nurture.Farm in  Bangalore for (8-10) years of experience. Apply Now!