NPCI - Senior Associate - Reconciliation & Settlements

Position: Settlement and Reconciliation

Place of posting: Mumbai (Cards experience), Hyderabad (UPI, IMPS, AEPS,CTS, NETC)

Experience : - 2 to 6 years

Education Qualification: BE / B.Tech or MBA Preferred

Accountability : Lead the day-to-day business delivery, ensuring timely settlements and resolution of the operational issues with an aim to mark an improvement in the delivery.

Roles and Responsibilities:

- Lead business delivery activities and maintain oversight over all the operational SOPs and protocols for settlement & reconciliation of NPCI products.

- Ensure timely report generation on regular / adhoc basis.

- Provide both offline and online assistance to the banks in solving their operational issues as well as onboarding and other concerns.

- Drive recovery of funds from the banks and other activities like chargeback, arbitration, etc.

- Ensure accurate and timely follow up of all the compliance related activities and resolution of the disputes such as cashback complaints, merchant refunds, penalty processing, etc.

- Collaborate with Build Technology for complex issues (L3 level) resolution for any operational activity

- Ensure identification of workflows and business processes for hyper-automation to improve customer service, cut operational costs, and gain competitive advantage.