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18/09 Sheetal Mhatre
HR at NPCI

Views:3256 Applications:579 Rec. Actions:Recruiter Actions:0

NPCI - Head - Operations (15-18 yrs)

Mumbai Job Code: 849571

Head of Operations


NPCI International Payments LTD is looking for Head of Operations.

Education & Experience : Bachelor's Degree or Master's Degree in Engineering with specialization in Computer Science / IT. MBA would be a plus

- 15 + years of experience in managing business operations with Technology / Bank / Card scheme, preferably in the BFSI space. Strong Operations Management, Analytical skills with Attention to Detail and People Skills

Duties and Responsibilities :

- Manage the entire operations function for NIPL Business in area of Acceptance - Rupay & UPI, Remittance on UPI and UPI Licensing

- Drive product integration and implementation in close coordination with product and business team

- Help ensure service delivery and manage service escalation by adhering to SLA agreed with other functions including NPCI

- Forge interdepartmental coordination with finance, legal, compliance to ensure adherence to accounting, legal and compliance guidelines

- Own and drive collaboration between NIPL functions and NPCI IT for new customer onboarding as well as managing business for existing customers

- Ensure seamless onboarding of the entity/ies through appropriate framework creation of Technical Test Cases, UAT and end to end certification

- Actively coordinate with Internal and External Auditors to provide visibility and achieve compliance in required areas

- Maintain required levels of quality and business controls

- Lead technological operations (e.g. settlements) for online systems for associated products and services of NIPL

- Ensure uptime of technical services and schemes in all operating geographies in collaboration with network partners

- Lead business analytics to generate accurate consumer and product insights; identify gaps in operations; develop and implement corrective action plan

- Enable new product ideation, growth opportunities and existing product enhancement for existing tie ups

- Establish frameworks to ensure timely reporting to stakeholders and all regulatory bodies across all operating geographies

- Ensure compliance to all applicable policies and procedures is maintained during business and technical operations

- Periodically monitor and assess operational performance and efficiency to maintain compliance to SLAs and plan for future upgrades to scale with growing demand and transactions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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