NovelVox - Solution Architect

NovelVox being a Cisco Preferred Solution Partner is a leading software product company operating in the Contact Center Industry. Our products help the worldGs leading brands in enhancing the customer experience and improve productivity.

Quick Facts:

Cisco preferred solution partner, Jack Henry VIP member, and awarded as G- 10 Most Recommended Contact Center Solution Providers in 2019 by CIO insiderG- 5 Global offices in US, UK, India, Saudi Arabia and UAE

150 Active deployments for customers in 16 countries including Linkedin, P&G, American Express, Best Buy, Reliance JIO, FedEx, Axis Bank and more.

98.7% customer retention ratio

Exclusive products for Credit Unions, healthcare and Telecom

WorldGs first and only Gadget Drag & Drop Designer studio for Contact Centers

WorldGs Biggest library of Cisco Finesse ready integrations

- Our products are also designed to complement Avaya, Genesys, and many more Contact Center vendors across the globe

Have a look at the following link to know more about our products:https://www.youtube.com/results's earch_query=novelvox

Why we?

- Nurturing Work Environment

- Work-Life Balance

- Focus on capability Building

- Opportunity to Learn and Grow

- High Performance & Rewarding Culture

- Amazing Talent Engagement Opportunities

- Engagement at the core

- Industry benchmarked Salary

- Work from home

You may also visit us at www.novelvox.com and follow us on Linkedin, Facebook, and Glassdoor.

KRAs:

- Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.

- Interface with client business/technical teams to understand complex requirements.

- Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).

- Resolve technical issues.

- Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.

- Ensure quality of project implementation deployed.

- Provide technical guidance to projects/programs for complex components of a multiple technology suites.

- Ensuring documentation of the complete project architecture.

- Lead actions to determine root cause of problems and drive resolution.

- Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.

- Leads work groups that are responsible for software development.

- Ensure that all components of the technical architecture are properly integrated and implemented by the development team.

- Coach the technical team in the development of the technical architecture and help them solve challenging technical problems

- Provide technical support and technical quality control throughout all stages of the project.

- Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.

- Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

- Time Management-Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.

- Identify high-potential team members for next level positions and creating learning and

development plans for them.

- Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

- Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.

- Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.

- Adaptability and willingness to learn new tools and applications.

- Should be comfortable for 40%-60% coding.

- Able to convert requirements into executable code

- 12+ yrs experience

- Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables:

- Excellent written and verbal communication skill

- Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal

- Demonstrated ability to work collaboratively across project teams.

- Having Analytical and problem-solving approach.

- Ability to translate complex requirements into functional and Technical architecture

- Experience managing the technology aspect of multiple complex projects

- Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task

- Willing to take ownership and being accountable.

- Openness, communicates honestly, openly, and consistently.

- Positive Attitude encourages a positive rather than negative viewpoint.

- Integrity maintains the highest standard of personal conduct in performing all duties.

- Should be a good listener.

- Dependable, can be relied upon to get the job done.

- Able to avoid mistakes that could/should be anticipated.

- Should be able sense and grab the opportunities to innovate and improvise.

- Very high competence in presentation skills.

- Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc

- Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues

- Able to communicate the org level vision to the team effectively