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09/02 Supriya
Recruiter at Novartis

Views:771 Applications:52 Rec. Actions:Recruiter Actions:11

Novartis - Operations Manager - NTO Master Data Management & Governance (7-12 yrs)

Hyderabad Job Code: 890512

Operations Manager - NTO Master Data Management & Governance

Novartis Pharma

Country: India Role Profile

Associate Job Title : Operations Manager - NTO Master Data Management & Governance


GJFA band : 5

Department : NTO GOC - Data Governance

Reporting Manager title : Head - NTO Data Governance (Operationally), GOC Operations Lead (Functionally)

Entry date in new role :


Job Purpose:

- Provide leadership, strategic direction and technical expertise on driving Operations management, Operational & Service excellence for NTO Master Data Management & Governance Function

Major Accountabilities:

- Business / Operational Performance Management

- Pro-actively work closely with Function project leads to build and track Operational Performance metrics.

- To track, analyze and report the business performance, quality and financial KPIs for the Function

- Ensures delivery of the required service quality to customers, drives establishment of SLA KPIs along with the Function Head & Operations Lead in NTO GOC in accordance to business case specifications.

- Ensure onboarding of new associates into Function.

- Communicate proactively with stakeholders regarding progress, issues and plans for resolution for program projects.

- Monthly domain wise P&L tracking

- Accountable for resource planning and management (headcount and budget) for defined functions/locations. Review and challenge resource requests and expenditures for assigned functions/locations.

- Manage headcount requests, staffing activities with Human Resource (HR) representatives and monitor against headcount targets for defined function/location.

- Responsible for managing financial requirements and budget for assigned function/location. Provide associated consolidated latest estimates on current annual budget and for future annual budgets.

- Responsible for overseeing both strategic and day to day perspectives of operational activities and business administration for defined functions or locations.

- Ensures delivery of the required service quality to customers, drives establishment of SLA KPIs along with the Function Head & Operations Lead in NTO GOC in accordance to business case specifications.

- Establishes SLAs (Service Level Agreements) required for effective provision of service including the SLA tool management

- Focuses on execution, Develops scorecards and SLAs for ongoing monitoring and adjustment of service delivery ensuring Business Case savings are delivered.

- Operational Excellence - Continuous Improvement

- Provides thought leadership to shape future decisions on Operational excellence strategy

- Strategize the deployment of Operational Excellence across the function at the site in collaboration with NTO GOC Operations Lead - Hyd.

- Lead & facilitate projects (individual or teams) that employ Lean/Six Sigma/CI, problem-solving methodologies, with effective change management techniques, to deliver business results (improved customer service, quality, reliability, productivity and financial performance).

- Promote and support a Service mindset within the function

- To continuously improve the business processes by facilitating the strategy development and adopting best practices to align the process towards the Business Excellence Model

- Lead the transformation from current change processes to adoption of Operational Excellence

- Assess and track status, progress & issues for all sanctioned improvement projects including the mentorship of Green Belts/candidates throughout the organization.

- Driving CSAT implementation and response rate from customers across Function; Prepare and execute CSAT action plans across teams

- Pro-actively informs stakeholders/management on KPIs deviation and proposes corrective measures to reach targets.

- Work with function head and other ELT members to modify operational and administrative processes to enhance productivity, efficiency and/or quality and to achieve operational excellence.

Ideal Background

Education:  Graduate / Post Graduate in Engineering, Lifesciences, Pharmaceuticals, operations management, Business management

Certification: Lean Six Sigma (LSS) Green Belt/Certified Agile Scrum/ Project management training / certification

Languages:  Fluency in English is prerequisite, while knowledge of other in-scope country English

Experience:  Extensive experience (8-10 years) in managing multi-functional Projects, Programs, Operations & Change Management with internal and external stakeholders.

- Demonstrated ability to handle budgets, operational metrics and cross-divisional coordination.

- Experience of working with and/or managing external vendors

- Should have worked as Six Sigma/Lean Black Belt or Quality Champion Experience in working in large / international companies / service delivery centers

- Exposure to production/ manufacturing environment / GxP processes

- Excellent communication, people management, stakeholders management and leadership skills

- Ability to ensure service focus across a complex people intensive and functionally-dispersed organization

- Preferred to have understanding of Pharma business and financial issues, including its regulatory environment (Shared Services / CoE experience preferred)

- Strong and proactive business results-focus, and proven ability to provide insights that increase productivity

- Comfortable using project management tools (such as MS Project) and Agile toolkit - JIRA, Confluence etc.

- High level of proficiency in creating Excel dashboards/score cards and impactful Power point presentations.

- Out-of-the-box thinker with EXCELLENT verbal and written communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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