Sr. Product Consultant / Associate Manager / Manager - Customer Success

Overview :

- Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client on-boarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal

- You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.

- We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment.

Key Roles & Responsibilities :

- Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation

- Frequent travelling at client locations for product training, and adoption purpose

- Have deep product knowledge of all product lines. Ability to showcase product demo and work out
solutions for business use cases using best product-fit.

- Work with internal cross-functional teams (Product, Sales, Marketing, Product marketing, Finance,
support etc.) to ensure customer's issues/ solutions are addressed

- Review on-going product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identify upsell/cross-sell opportunities

- Provide actionable insights to decision-makers to influence strategy and performance

- Ability to effectively prioritize and execute tasks in a fast-paced environment

- Manage overall customer success to ensure high retention and renewal rate.

- Act as a bridge between company and client.

Desired Candidate Profile :

- Should be extremely comfortable in the fast-paced, high-growth startup environment

- Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the
clients.

- Ability to quickly gain the clients' trust, demonstrate ownership for the clients' issue, problem-solving
skills.

- Proficiency in Excel and report generation.

Eligibility Criteria :

1. Post-Graduation (MBA/ PGDM) preferred.

2. Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).

3. 2+ years of relevant working experience required preferably in digital marketing /education domain/
SaaS-based organizations.

Job Location : Gurugram, Bangalore, Chennai, Hyderabad, Chandigarh, Mumbai, Pune, Kolkata, Indore, Ahmedabad, Jaipur

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