jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
23/06 Neha
Senior Manager - HR at NoPaperForms Solutions Private Limited

Views:185 Applications:26 Rec. Actions:Recruiter Actions:9

NoPaperForms - General Manager - SaaS Product Operations (7-15 yrs)

Gurgaon/Gurugram Job Code: 1115256

Job Responsibilities:

- As a General Manager Operations, one will be responsible for managing , scaling and streamlining operations teams and processes of the company. Candidates should have a strong understanding of technical vernacular and depth understanding of the product in order to effectively handle the business operation team that includes technology operations, product operations, support, data operations etc.

- A General Manager Operations plays a major role in hiring, training and mentoring technology operations, support and other business Operation teams in the organization, and remains in charge of implementing policies within internal teams to establish a level of quality delivery and services.

- We promise to offer a lot of challenges, opportunities to learn & grow at a fast-paced environment.

Key Roles & Responsibilities :

- Overseeing daily business operations and teams

- Ensure the overall delivery and quality of the unit's offerings to customers.

- Process management - responsible for management and scale of overall operations

- Team Management and people management - lead various operations and support teams , train them for best outcome

- Ensure the development of key performance goals for functions and direct reports.

- Work cross-functionally with Customer Success, Product & other teams to ensure Customer Delight

Desired Candidate Profile:

- Should be extremely comfortable in the fast-paced, high-growth startup environment

- Excellent multitasking and project management skills

- Well-organized, with high attention to detail and the ability to prioritize.

- Degree in Computer Science/IT (B.Tech/B.E/BCA) and Master in computers or Business Administration

- 6+ years of relevant working experience required preferably in product operations/education domain/ SaaS-based organisations

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.