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21/12 Shefali
Senior Talent Acquisition Specialist - HR at Noon.com

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Noon - Head - Seller Support (10-15 yrs)

Gurgaon/Gurugram Job Code: 875156

Noon is seeking a highly entrepreneurial and goal-oriented individual to Head our Seller Support services based out of Gurgaon, India.

Role & Responsibilities -

1. Lead Seller Support function consisting of Inbound team, resolution team, quality & training team spread across India and Jordan with a mix of the in-house team plus outsourced teams

2. Set up organization-wide SOPs for all the work areas under Seller Support

3. Set up and deploy industry best practices of the Seller support function

4. Set up manpower planning and WFM functions

5. Re-organize the entire team as per industry standards

6. Continue to improve/innovate to achieve the best Seller experience

7. This job requires occasional travel to Jordan / UAE / KSA.

Pre-requisites:

1. Past experience as Head Seller Support function, preferably in an eCommerce company.

2. Min 10 years experience

3. Proven track record of managing and improving all the essential KPIs of a call center operations

4. Excellent communication skills (written/verbal)

Women-friendly workplace:

Maternity and Paternity Benefits

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