Associate - Marketplace Operations at Noon
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Noon - Executive/Senior Executive - Marketplace/Seller Care Operations (0-2 yrs)
We're noon. The Middle East's homegrown online marketplace, championing the region for a brighter, more exciting future.
At noon, we don't stop. We're hungry for change which means we try, test, fail, learn and iterate over and over again. We believe in growth, passion, fearlessness and tenacity.
We want to meet like minded people who are keen to join our team. People with a hunger for movement and a passion to grow. We want fearless, tenacious people to help us build an online customer experience that creates, develops and empowers solutions for the region.
Job Role : Executive/Sr.Executive - Marketplace / Seller Care Operations
Roles and responsibilities :
1. Establish and maintain productive working relationships with current and potential sellers in UAE, KSA, and Egypt.
2. Achieve successful first-time resolutions on all seller and customer interactions.
3. Ability to recognize and identify system, process and policy issues impacting sellers/ partners.
4. Liaise with other departments such as Customer Service, Logistics, or Payments teams as and when required to resolve Seller's issues and queries.
Must have :
1. Excellent written and verbal communication skills (Arabic will score you a tonne of extra points. Being trilingual would be incredible!)
2. Ability to think and react in a high-energy, fast-paced environment.
3. Keen logical reasoning and analytical skills .
4. Technical aptitude and agility to learn web-based tools.
Good to have :
1. Possess a positive, can-do attitude and enjoy interacting with key stakeholders of the organization on a daily basis.
2. Good interpersonal skills. Great team player.
3. Planning, prioritization and time-management skills.
4. Strong numerical and analytical aptitude. Detail-orientation.
5. Experience in analyzing large databases and experience in SQL/PL SQL queries and advanced level expertise in Microsoft Excel.
Location : Gurugram, India