Nodal Officer - Complaints Management - BFSI

Excellent career opportunity for a NODAL OFFICER role.

Roles & Responsibilities

- Complaint Resolution

- Process Improvement

- Team Management

Experience and Skills

- Master's degree in Business Administration/ Operations or a related field.

- Overall 10-13 years' experience in Complaints Management in BFSI sector with 5-7 years' experience in managing a team handling Regulatory & Management.

- Should have worked in the Grievance redressal team or Complaints management team in her/ his previous stints.

- Candidate must be highly proficient in written communication, ability to handle irate customers, document reviews, complaint analysis and complex complaints

- Proven experience of meeting aggressive TATs with high quality resolution

- Team handling experience is must