NoBroker - Lead - Quality Analyst

Job Description :

1. Lead a team to monitor business processes to gauge the health of the process by comparing each task against specifications outlined in SOPs and using fair judgement in understanding instructions provided by the Subject Matter Experts or SOPs

2. Collect, collate and provide the KPI s regarding project performance against quality management objectives and targets

3. Conduct LEAN/FMEA to eliminate Non-Value added activities from the processes

4. Contribute score card analysis and conclusions to weekly, monthly, and quarterly business review documents and create insights documentations

5. Drive and achieve critical quality objective standards / targets of Business, Coordinates with operations to achieve positive quality outcome and at the same time understanding business dynamics.

6. Ensure desired Approval Rates are maintained through regular feedback

7. Minimize negative customer experiences and reduce process leakages and highlight issues that could lead to the same

8. Use excel data analysis and knowledge of the customer experience to prioritize critical improvement initiatives.

9. Replicate best practices from other locations/processes to improve process performance