NoBroker - Head - Loyalty & Referral Sales

Responsibilities

- Drive Loyalty/Repurchase and Referral sales for NoBroker Primary Business vertical Plan and execute loyalty Rewards programmes

- Responsible for managing referral & repurchase activities from existing customers to meet defined sales targets

- Work with marketing team to continuously design & run campaigns/activities to increase regular engagement with customers

- Chalk out entire customer communication and oversee the execution within the defined programme period

- Define and monitor the success KPIs for each programme's health and work on continuous improvement

- Manage customer segmentation, targeting & deliver personalized support to customers

- Achieve shared goals of campaign ROI goals, sales and customer stickiness metrics

- Work closely with sales team to effectively manage sales pipeline and ensure conversion

Qualifications :

- Past experience in running strategic initiatives to improve overall business

- Critical thinking & problem solving ability

- 4-6 Years of past experience in Sales, Customer Success, or Customer Relationship Management Roles

- Team management experience

- High on collaboration with other functions

- Prior real estate experience preferable

- Excellent communication skills