Key roles and responsibilities: 1. Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey 2. Build and manage a team of customer experience specialists with deep domain expertise in customer experience journeys 3. Encourage problem-solving, strategic thinking, and customer orientation amongst the team Liaise with heads of other teams such as sales, marketing, branding, finance to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy 4. Advocate for changes in other departments- ways of working and cross-functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience 5. Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process 6. Create and implement an analytics strategy for best-in-class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels Requirements - Skills, Abilities, and Knowledge - for Customer Experience Manager Education and Training: 1. To become a customer experience manager, you require a Bachelor's or Master's degree in business administration, management studies, or in a related discipline. Prior experience (up to 5 years) in the field of customer service or marketing is also necessary for this position Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements Customer Service Skills: They are able to courteously interact with clients to ensure a positive customer experience.

Gurgaon/Gurugram

Niyotail - Head - Customer Experience 

Niyotail - Head - Customer Experience  ,Job Description for Niyotail - Head - Customer Experience  in 1K Kirana Bazaar in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!

Job Description for Niyotail - Head - Customer Experience  in 1K Kirana Bazaar in  Gurgaon/Gurugram for (3-5) years of experience. Apply Now!