Niva Bupa - Senior Unit Manager - Claims

- Oversee and manage the day-to-day operations of the unit, ensuring smooth and efficient workflow.

- Monitor and optimize claim settlement processes to ensure timely and accurate resolutions.

- Implement and enforce company policies and procedures.

- Manage resources effectively to achieve operational targets.

- Lead, motivate, and manage a team of staff, fostering a positive and productive work environment.

- Provide coaching, training, and performance feedback to team members.

- Conduct regular team meetings and performance reviews.

- Ensure adequate staffing and manage team schedules.

- Maintain high-quality service standards for policyholders, ensuring customer satisfaction.

- Address and resolve customer inquiries and complaints promptly and professionally.

- Build and maintain strong relationships with policyholders and stakeholders.

- Analyze operational data and performance metrics to identify trends and areas for improvement.

- Prepare and present regular reports on unit performance to senior management.