NITS Solutions - Manager - Operations

Position Overview :

At NITS Solutions, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we- re seeking an experienced, talented, and self-starting individual to join our organization as an Operations Manager to oversee daily activities. As an ideal candidate, you should have a sharp business mind and proven success managing multiple departments toward maximum productivity. You should be able to interpret data from various departments, make strategic decisions, and roll out a plan of action. The role seeks for you to implement the right processes and practices across the organization.

Job Responsibilities :

- Work with the management to determine values and mission, plan for short and long-term goals, set and/or implement policies, procedures, and systems and to follow through with implementation.

- Understands the complete SDLC and is able to lead and deliver the projects on time.

- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity

- Responsible for all department managers and supervisors, with review/approval responsibility for all the employees

- Oversee service delivery within the business context. Also, analyze and troubleshoot delivery issues in a timely fashion.

- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer service standards; resolve problems; complete audits; identify trends

- Perform resource allocations and workload assignments according to delivery requirements.

- Reviewing and interpreting operational data to assess the need for procedural revisions and enhancements. Participation in the design and implementation of specific systems to enhance revenue and operating efficiency

- Providing a solid leadership model for the employees and encouraging them to meet their targets.

- Guide new ideas to ensure they are sufficiently defined to address the strategic goals.

- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization

Qualifications & Skills :

- Proven work experience as Operations Manager or similar role

- Bachelor's/Master's degree in operations management, business administration, or related field

- Knowledge of complete SDLC and Delivery Management

- Experience budgeting and forecasting

- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

- Solid understanding of financial management.

- Highly trained in conflict management and business negotiation processes

- Ability to build consensus and relationships among managers, partners, and employees.

- Excellent Communication Skills, Leadership Skills, Analytical & Problem-Solving Skills, and organization skills

- Ability to track and measure staff performance

- Ability to understand necessary legal and regulatory documents