Head - Customer Success About Us : - Nimbus Post is an advanced tech-enabled shipping platform trusted by over 10000+ global sellers. Our offerings ensure a swift shipping solution for various business requirements. It is the fastest growing community of start-ups and entrepreneurs coming together for quick and hassle-free shipping solutions with eclectic reach and reliable customer support. - The present shipping solutions lack in providing transparent information for businesses to make an informed decision. Nimbus Post bridges that gap to facilitate a decision backed up with reasons. We bring together all the courier partners on one platform to help customers pick the best, suiting their requirements after comparing the offerings from each. - Headquartered in Gurugram, Haryana, we are currently serving across more than 27000+ pin codes, with 10000+ happy clients. Responsibilities: - Head the Customer Success & Customer Support teams - Build and establish exceptional relations with our clients. - Provide inputs to formulate the annual business plan and strategic activities and ensure the set targets are achieved. - Develop new business with existing plan and strategic activities and ensure the set targets are achieved. - Be responsible for growing the account and achieving its full potential. Be a subject matter expert. - Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) - Facilitate a high-quality customer experience by providing guidance to a large team - Responsible for cross-selling and upselling enhanced features to premium clients. - Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics that matter. - Ensure optimal financial health of the accounts. Requirements: - MBA/Equivalent Degree along with 10+ years of experience in customer service management/customer success experience. - Experience navigating and steering customer engagements to completion with a high level of customer satisfaction. - Strong analytical skills, with the ability to translate data into insights. - Possess exceptional communication, presentation and interpersonal skills. - Good problem-solving skills coupled with the ability to provide quick resolution to problems. - Ability to manage and mentor a team

Gurgaon/Gurugram

NimbusPost - Head - Customer Success 

NimbusPost - Head - Customer Success  ,Job Description for NimbusPost - Head - Customer Success  in Nimbuspost in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for NimbusPost - Head - Customer Success  in Nimbuspost in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!