Role: Business Operations Manager

Location: Any

About the Company:

Newage is a globally recognized SaaS company, which focuses primarily on automating the global supply chain management, Logistics industry, and freight forwarding industry. We have 450+ customers spread over 30+ countries, with headquarter in Dubai, Middle East. Our flagship software, eFreight Suite, works as a one-stop freight forwarding software for forwarders working across the globe. #freight #freightforwarding #logistics #warehouse

Due to our dedication this year Newage has been recognized by CIO review India, amongst one of the most promising logistics services providers in 2021.

In addition, Newage also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries through a range of services. We provide documentation services, sales and customer services, and finance & accounting services.

We are the ubiquitous choice for the freight and logistics industry, be it the small & medium businesses to large enterprises. We are close to 500+ employees and looking forward to continue the growth with exciting expansion plans.

Key Responsibilities:

- Implementation of new systems and processes: The Business Operations Manager will be responsible for identifying areas for improvement within the company and implementing new systems and processes to drive sales and increase efficiency.

- Customer profiling and CSM dashboards: The Business Operations Manager will develop customer profiling and customer service management (CSM) dashboards to help identify target customers for cross-selling and new integrations.

- Data analysis and KPI tracking: The Business Operations Manager will be responsible for analyzing key performance indicators (KPIs) to track progress and identify areas for improvement.

- Collaboration with cross-functional teams: The Business Operations Manager will collaborate with cross-functional teams to gather data and implement operational improvements.

- Cost-optimization initiatives: The Business Operations Manager will be responsible for implementing cost-optimization initiatives to reduce indirect costs and improve overall efficiency.

- Automation of sales pipelines and revenue projection: The Business Operations Manager will create automated sale pipelines and revenue projection mechanisms to streamline the sales process and improve accuracy.

- Use of PowerBI (Basics atleast): The Business Operations Manager will utilize PowerBI to automate reports and presentations, reducing manual work and improving the efficiency of data analysis.

- Conduct the monthly business meetings and quarter business meeting.

Requirements:

- Master's degree in Business Administration

- 5+ years of experience in business operations, with a focus on software solutions

- Strong experience with CRM systems(Zoho Preferred) and data analysis

- Knowledge of PowerBI, Advance Excel and other data tools.

- Excellent interpersonal, communication, and leadership skills

- Ability to think critically and problem-solve

- Ability to work well under pressure and meet tight deadlines

What We Offer:

- A dynamic and challenging work environment

- An opportunity to work with a talented and dedicated team

- Competitive salary and benefits package

- Opportunities for growth and advancement

If you are a motivated individual with a passion for technology and a commitment to driving growth and improvement, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

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