Network People Services Technologies - Senior Manager - Operations - Payment

Job responsibilities:

- Developing and executing operational strategies aligned with business objectives and growth targets.

- Overseeing the day-to-day operations of the organization, including product development, technology, customer service, risk management and reconciliation.

- Needs to stay abreast with the NPCI and RBI guidelines, implement the same in the process as a policy.

- Networking & liaising with NPCI & partner banks

- Leading cross-functional teams to ensure alignment and collaboration across departments.

- Monitoring key performance indicators (KPIs) and metrics to track operational performance and identify areas for improvement.

- Implementing processes and systems to optimize efficiency, productivity, and scalability.

- Managing relationships with external partners, vendors, and service providers.

- Providing strategic guidance and recommendations to senior management and the board of directors on operational matters.

- Leading initiatives to enhance customer experience and satisfaction.

- Ensuring compliance with regulatory requirements and industry standards.

- Identifying and mitigating operational risks to protect the organization's reputation and assets.

What are we looking for:

- Expert in Business Insight reporting, compliance and Recon coupled, closely working with NPCI team also.

- Must have extensive and working knowledge of the entire operations process - Validation, Onboarding, Risk Assessment, Compliance, Reconciliation, etc.

- Must have prior experience of coordinating with NPCI and Banks.

- A Team player with high-level project management and Team Leading skills.

- Problem-solving & Trouble shooting capability.

- Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.

- Entrepreneurial skills, ability to observe, innovate and own your work.

- Detail-oriented and organized with strong time management skills.

- Influencing skills and the ability to create positive working relationships with team members at all levels.

- Excellent communication and interpersonal skills.

- Collaborative approach and work with perfection as a group effort to achieve organization goal.

- Should have leadership qualities to guide and motivate team and perform better but also help them learn and grow.

- Should have exceptional project management skills